DRAFT - to be reviewed and replaced by the hotel before publishing.
This policy explains how we collect, use and protect the personal information of guests who book with us, stay with us or contact us through this website.
When you make a reservation, check in or contact us we collect the details needed to provide your stay: your name, phone number, email address, address, nationality, date of birth, passport or national ID details (as required by law for hotel registration), stay dates, room preferences, special requests and payment records.
We use your information to confirm and manage your reservation, register your stay as required by law, provide services during your stay, prepare your bill, respond to your enquiries and feedback, and, if you subscribe, send you news and offers. You can unsubscribe at any time.
Online card and mobile wallet payments are processed by our payment provider. We do not store your full card number on this website.
We share personal information only when needed to provide your stay (for example with our payment provider), when required by law or by government authorities, or with your consent. We do not sell personal information.
We keep guest records for as long as needed for your stay and for the periods required by tax, accounting and hotel registration laws.
You can ask us to see, correct or delete the personal information we hold about you, subject to our legal obligations. Contact us using the details on our Contact page.
We may update this policy from time to time. The latest version is always on this page.